Planning a visit? Walk-ins are welcome when space is available. Experiences run on a live calendar and availability can change throughout the day. Please check current availability or call us before heading over.
Common Questions

Frequently Asked Questions

Everything you need to know before your visit.

Animal Welfare and Ethics

Where our animals come from, how sessions protect them, whether capybaras make good pets, and where the money goes. These questions deserve their own page, so we gave them one.

Read the Animal Welfare FAQ

Reservations, Animals & Experience Access

Do I need a reservation?
Walk-ins are welcome when space is available, but our experiences use a live calendar and can sell out or change throughout the day. We strongly recommend checking current availability online or calling before you travel to the cafe.

Will I see a specific animal?
Animal participation can vary based on individual care, rest, health and welfare needs. Unless the experience specifically names an animal, a particular species cannot be guaranteed.

Does every experience include the Capybara Lounge?
No. The Capybara Lounge is a separately booked experience. Other experiences do not include Capybara Lounge admission unless the booking description specifically says otherwise.

Does Sunset Safari include capybaras?
No. Sunset Safari is a separate experience and does not include capybaras or admission to the Capybara Lounge.

How many feeding greens can I purchase?
Feeding greens are limited to 3 portions per guest. Greens may be kale or romaine depending on the animals’ current feeding plan.

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