Privacy Policy
How we collect, use, and protect your information.
Last updated: July 2026
Information We Collect
When you use our website or make a booking through FareHarbor, we may collect your name, email address, phone number, and payment information. Payment processing is handled securely by FareHarbor and we do not store payment card details. If you opt in to receive text messages from us through a form on this site, we also collect your phone number and consent status for that purpose.
How We Use Your Information
We use your information to process bookings, respond to inquiries, send booking confirmations, and occasionally share updates about our experiences, events, and animals. If you have opted in to text messages, we use your phone number to send conversational, customer care, and appointment or booking reminder messages. We do not sell your information to third parties. No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.
Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.
Third-Party Services
We use FareHarbor for booking management. Their privacy policy applies to information submitted during the booking process. We also use social media platforms including Instagram, TikTok, and Facebook, which have their own privacy policies.
SMS/Text Messaging Terms and Conditions
If you consent to receive SMS from Capybara Cafe, you agree to receive conversational, customer care, and appointment or booking reminder text messages from us. Reply STOP to unsubscribe. Reply HELP for help. Message and data rates may apply. Messaging frequency may vary.
Consent to receive text messages is never a condition of purchase or booking. You may opt out of text messages at any time by replying STOP to any message you receive from us, or by contacting us directly using the information below.
No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes. See the sections above for how we handle your information generally.
Contact
For privacy or SMS questions, contact us at bookings@capycafeftl.com.